Refund Policy

1. Subscription Cancellation

You may cancel your paid subscription at any time. Upon cancellation:

• Your subscription remains active until the end of the current billing period.
• You will retain full access to your paid plan features until that date.
• No partial refunds are issued for unused days remaining in a billing period.
• Your account automatically downgrades to the Free tier at the end of the billing period. Free access is limited to 30 days from the date your account was created, so core platform features may be unavailable immediately after downgrade if that period has already ended.

2. Refund Requests

We consider refunds on a case-by-case basis in the following circumstances:

• Early cancel-and-refund: within the first 72 hours after starting a new paid subscription, Billing may offer an immediate cancel-and-full-refund in one step (when that option is shown for your account).
• Billing errors: if you were charged incorrectly (e.g., duplicate charge), contact us and we will issue a full refund of the erroneous amount.
• Service issues: if a significant, prolonged service outage prevented you from using the platform during a paid period, a partial refund may be considered.

Refund requests for billing errors or service issues must be submitted within 14 days of the charge to be considered. Contact us at support@chatnexus.cloud with your account email and a description of the issue.

Refunds are not issued for:

• Change of mind after a billing period has started (outside any early cancel-and-refund window shown in Billing).
• Unused credits or messages within a billing period.
• Extra AI usage (beyond your included monthly credits) that has already been consumed, except where the charge resulted from a billing error or a verified service failure.
• Forgetting to cancel before a renewal date.

3. Free Tier

ChatNexus offers Free-tier access for 30 days from the date an account is created, subject to the Free plan's usage and feature limits. After that access period, an upgrade is required to continue using core platform features. No payment method is required for Free-tier access, and you will never be charged unless you explicitly choose a paid plan and provide payment details.

4. Australian Consumer Law

Nothing in this Refund Policy excludes, restricts, or modifies any right or remedy you may have under the Australian Consumer Law (ACL) that cannot lawfully be excluded. If you are entitled to a remedy under the ACL, this policy does not affect those rights.

5. How to Cancel

1. Log in to your ChatNexus account.
2. Go to the Billing page.
3. Click Manage Subscription to open the Stripe customer portal.
4. Select Cancel plan in the Stripe portal and confirm.

You will receive a confirmation email from Stripe once your cancellation is processed.

6. Contact

For any billing or refund enquiries, please contact us: